Privacy Policy
Last updated: October 2026
Business information
This Privacy Policy is published by KForb House Cleaning Services ("we," "us," or "our"), a residential and office cleaning company based in Silver Spring, MD 20910, serving Montgomery County, Washington DC, and Northern Virginia.
KForb House Cleaning Services
Silver Spring, MD 20910
Phone: (571) 496-8329
Email: info@kforbcleaning.com
Hours: Mon–Sun by appointment
1. Information we collect
We collect personal information that you voluntarily provide to us, including:
- Name — first and last name.
- Email address — for booking confirmations and support.
- Phone number — for appointment reminders, confirmations, and support.
- Address — the service address and ZIP code where the clean is performed.
- Service details — home size, number of bedrooms/bathrooms, preferred dates, access instructions, and special requests.
2. How we use your information
We use your information only for legitimate business purposes:
- To schedule, confirm, and complete residential and commercial cleaning appointments.
- To provide customer support and respond to inquiries.
- To send booking confirmations, appointment reminders, and service updates.
- To send marketing and promotional messages only with your separate, opt-in consent.
- To process payments and maintain service records.
3. SMS / text messaging & A2P 10DLC compliance
Consent. By voluntarily providing your phone number on our website forms (booking, contact, or quote request) or over the phone, you may consent to receive conversational, transactional, and — only with separate opt-in consent — promotional text messages from KForb House Cleaning Services at (571) 496-8329.
Types of messages. With appointment consent we send appointment reminders, booking confirmations, and service updates. With separate marketing consent we may send special offers and discounts. Message frequency varies depending on your service schedule.
Message & data rates. Message and data rates may apply for any messages sent to you and from you. Carriers are not liable for delayed or undelivered messages. Consent to receive text messages is not a condition of purchasing any service.
Opt out. You may cancel the SMS service at any time. Reply STOP, UNSUBSCRIBE, CANCEL, or QUIT to any text message to opt out. After texting STOP, you will receive one final confirmation message confirming your opt-out. Reply HELP for help, or call us at (571) 496-8329 or email info@kforbcleaning.com for support.
4. Information sharing & subcontractors
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We do not sell, rent, or buy personal information or leads. We do not share your mobile information with affiliates for marketing. We may share service-related details with our cleaning subcontractors strictly as needed to perform your booked service.
5. Data protection & security
We implement administrative, technical, and physical security measures to protect your personal information against unauthorized access, loss, or alteration. Access to personal data is limited to authorized personnel who need it to perform your service.
6. Your choices & how to opt out
You may opt out of SMS marketing or appointment messages at any time by replying STOP to any message, by calling us at (571) 496-8329, or by emailing info@kforbcleaning.com. You may also request to review or update your information by contacting us using the details above.
7. Contact us
If you have any questions about this Privacy Policy or wish to review or update your information, please contact us:
KForb House Cleaning Services
Silver Spring, MD 20910
Phone: (571) 496-8329
Email: info@kforbcleaning.com
For our service terms, see our Terms & Conditions.